We take your privacy very seriously. Core Consult Resources will only use your personal information in accordance with the terms of our privacy policy. By using the App, you acknowledge and agree that you have read and accepted the terms of our app privacy policy.

Disclaimer / Liability

Core Consult Resources will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the App, for any: (i) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (ii) loss of goodwill or reputation; or (iii) special or indirect or consequential loss.

Nothing in these Terms shall be construed as excluding or limiting the liability of Core Consult Resources or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by English law.

These Terms shall be governed by and construed in accordance with Malaysia law and you agree to submit to the exclusive jurisdiction of the Malaysian Courts.

If any provision(s) of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties (as reflected in the provision(s)) and all other provisions shall remain in full force and effect.

Core Consult Resources’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Core Consult Resources in writing.

Unless otherwise expressly stated, nothing in the Terms shall create any rights or any other benefits whether pursuant to the Malaysian Contracts Act or otherwise in favour of any person other than you, Core Consult Resources and its group of companies.

Information that we collect

When you visit the platform as a Tutor, you may also be asked to upload personal identification documents about yourself, such as a driving license, passport, or Disclosure and Barring check, and may be asked to provide personal banking details.

When you visit the platform or purchase a lesson through the platfom, you may be asked to provide information about yourself including your name, address, and contact details.

When you request a lesson from a Tutor, we may ask for your payment information, such as credit or debit card information.

We may also collect information about your usage of the platform and information about you from the messages you post on the platform, including but not limited to messages your send to a Tutor, files you upload, and your communications with us via email, SMS, WhatsApp and Telegram.

We collect technical data about your use of the Website, including the device and browser that you are using, your IP address, your time on the Website and the pages that you have visited.

We may ask for your payment information, such as debit or credit card details. All payment card information is handled by a third party. We do not handle any payment card information ourselves, and are not PCI compliant.

Information provided voluntarily by you. For example, when you register for information or book a lesson, communicate through the site, or when you contact us by email or telephone.

Technical information used to identify you, such as login information, your IP address and the browser used to access the site.

We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

All payment card information is handled by a third party. We do not handle any payment card information ourselves, and are not PCI compliant.

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

How we use your data

• Your information will enable us to provide you with access to the relevant parts of the platform and to supply the services you have requested.
• If you are a Student, we will use this data to put you in touch with the Tutor you have contacted, and up to 20 other Tutors that may be able to help with your tuition request. The information will also enable us to bill you for lessons you have completed, and contact your where necessary concerning our services.
• If you are a Tutor, your Identity documents will allow us to comply with Know Your Customer legislation, Recruitment Agency legislation, and your bank details will allow us to pay you for lessons you have completed.
• Your platform use and messaging history will allow us to provide you access to your communications history with Tutors, and help us to settle any disputes that may arise.
• If you have completed an online lesson either as a Tutor or a Student, we may record the lesson so that you may view it later. In addition, we store lesson recordings to help with child safeguarding.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, SMS, e-mail WhatsApp or Telegram.

• to notify you about changes to our service;
• to help us communicate with you effectively should you try to contact us via the site, including verification of any claims you may make;
• to ensure that content from the site is presented in the most effective manner for you and for your computer or device;

We may retain personal data from closed accounts for a maximum of 7 years in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, and assist with any investigations and take other actions as permitted by law.

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us;
• to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve the site and to ensure that content is presented in the most effective manner for you and for your computer or device;
• to allow you to participate in any interactive features of our service, when you choose to do so;
• to provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information;
• to inform you of any changes to our website, services or goods and products.

We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Purpose for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.